TESTIMONIALS
- Angel F. is amazing, she went above and beyond for us with a nightmare billing experience. Not only did she streamline the process, she was the contact person and made the nightmare go away. Initially, I was not too full of hope as our nightmare with North Florida Foot & Ankle had been ongoing for over 3 months. We were told repeatedly by the office manager that everything was taken care of and not to worry. The dorctor's office not only charged us for a night splint that we did not get but then put us into collection for this same night splint. When we called to tell them that this was an error, they said that they would fix it. Little did we know, that not only it was not taken care of by the doctor's office but also that they were not communicating with their billing company, whom Angel works for. So then we were put into collection for a night splint that we did not get. After months of dealing with the office and not getting anywhere, luck would have it we got in touch with Angel, explained everything and she said she would take care of it and call us back early next week. Having already had the experience we had with the doctor's office, we had little hope. However, the very next day she called to tell us that everything was taken care of, not only did she contact the office, she also fixed the problem with the collection company so now our credit can go back to what it was before all of this. Angel hit the ball out of the park, wish there were more people in this world like her...people who will do what they say and people who actually care about what they do and how it affects others.home 4/16/2021The customer service is very friendly and helpful and I love that I never have to wait on hold when I call them. I am always able to get an accurate explanation of what has been billed, or what is waiting to be paid by the insurance company. I really love working with them. Kudos to Terri for her help today with a statement for tax purposes. She is awesome and very customer oriented - plus she really knows how to build a report for just what you need. She's a real pro!MARTIN CAUDLE 4/09/2021Over the last 7 years, since the inception of Clay County Podiatry, Multi-Medical Specialties has been there by our side helping our practice to survive and thrive. They're constant support and vigilance has keep us on the straight and narrow. They're ongoing availability 24/7, nights and weekends for the smallest of issues was more than helpful, it was more importantly at times reassuring. And believe me as a early riser I tested that commitment more then once. Now that Debbie, our staff and I are moving into the next phase of our career with CCPA, that being part of a larger practice one of our biggest regrets will be not talking with our friends at MMS.I wish you all continued success and happinessWith sincerity and gratitude,J.A. Schoen D.P.M.Jeff Schoen 4/09/2021
- We have a busy private practice in Oklahoma. We’ve previously worked with other billing companies who lacked communication or transparency. Switching to Multi-Medical was the best decision. They have changed processes and workflows to fit our needs. With their help, we have increased cash flow by working diligently on claims and asking questions when needed. Excellent service. The entire crew cares about your company and wants you to succeed.K T 4/09/2021When my practice manager retired 2 years ago, we outsourced our billing with Multi-Medical. Terri and her staff are superb and easy and pleasant to work with. They are more efficient than my in house service and I wish I had known about their services years ago. I highly recommend.john Drewniany 4/16/2018